Lawfty · Time Clock

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Lawfty · Time Clock

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Lawfty · Time Clock

Supervisor Dashboard

Logged in as —

Time Clock v251

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Date Live · every 5s

Total

—

Active

—

Break

—

Lunch

—

Restroom

—

Clocked Out

—

Over time limit Past alert time 00:00Bold red time = that specific category is over limit

Agent	Ver	Status	Title	Presence	Call	Clock In	Clock Out	Work	Break	Lunch	Restroom	Total
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Date

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Date

Events Log — every clock event and button press, including failed attempts, for dispute resolution

ID	Agent	Event	Result	Time (BZE)	Date
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Lunch Queue — max 5 agents on lunch at once

Agent	Requested At	Preferred Time	Status	Reviewed By	Actions
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Pending Agents

Name	Email	Requested	Actions
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Pending Supervisors

Name	Email	Requested	Actions
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Per-Agent Time Limits — leave blank for no limit/alert on that category

Agent	Break (min)	Lunch (min)	Restroom (min)	Actions
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Live Desk Presence — OS-level idle (Chrome/Edge; each agent enables once). Break/lunch never counts as idle.

Idle report for Flag idle after min

Agent	Presence	Last active
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Weekly Schedule — each agent's shift per day drives their lunch options. Same every week; edit when shifts change.

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Agent Titles — assign each agent to NTC or IS

Agent	Current Title	Set Title
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IS Lunch Times — one 60-min lunch window per agent, assigned by you. IS agents get no choice — whatever you set here is the only time that shows when they request lunch. Saturday/Sunday can be set separately; leave as "same as weekday" to fall back to the weekday time.

Agent	Current Window	Set Start Time (Weekday)	Saturday	Sunday
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Auto Lunch Approval — agents checked here skip the supervisor-approval wait on lunch requests (auto-approves after 30s, same as IS). Break/Restroom buttons and the lunch window duration are unaffected.

Agent	Auto Approve
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Dialpad Mapping — every Dialpad user seen in a real call so far, name/email pulled straight from Dialpad. Assign each to a Time Clock agent to power the Call column on the Dashboard and the Dialpad Reports tab.

Dialpad Name	Dialpad Email	Dialpad User ID	Mapped Time Clock Agent	Actions
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Average Handle Time — per agent, over a date range. Only connected/answered calls count (missed calls are excluded).

From To

Agent	Calls	Total Talk Time	Average Handle Time
Pick a date range and click Load.

Call Volume by Hour — answered calls per hour, broken down by agent, for a single day. Missed and ring-out calls are excluded.

Date

Hour	Agent	Calls
Pick a date and click Load.

Call Recordings — searchable index of recorded calls. Audio stays in Dialpad; Listen opens the call there, so you must be signed in to Dialpad.

From To Agent

Pick a range and click Load.

Agent Access Log — every time someone clicks "Agent" on the role screen, even before logging in. A safety net for "I clicked Clock In but it didn't work" — proves whether they actually reached the portal.

Date

Time (BZE)	Agent	Browser
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Blocked Sites — sites the browser extension blocks while an agent is clocked in (not during break/lunch/restroom). Changes apply to agents within about a minute, no extension update needed.

Blocked Attempts

Date

Time (BZE)	Agent	Site
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🔒 Restricted Access

Enter your supervisor password to verify admin access

🔒 Restricted Access

Enter your supervisor password to verify admin access

Show Type

Feedback — bug reports and recommendations from agents and supervisors

From	Role	Type	Message	Submitted	Actions
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Audit Log

From To

ID	Action	Target	Performed By	Time (BZE)
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Alert Time

Clock-in Alert (BZE)

Flag agents still clocked in after this time

⚠ Danger Zone

These actions cannot be undone.

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Choose a background

Site Down

Desktop Only

Supervisor Login

Agent Portal

Supervisor Dashboard

Events Log — every clock event and button press, including failed attempts, for dispute resolution

Lunch Queue — max 5 agents on lunch at once

Pending Agents

Pending Supervisors

Per-Agent Time Limits — leave blank for no limit/alert on that category

Live Desk Presence — OS-level idle (Chrome/Edge; each agent enables once). Break/lunch never counts as idle.

Weekly Schedule — each agent's shift per day drives their lunch options. Same every week; edit when shifts change.

Agent Titles — assign each agent to NTC or IS

IS Lunch Times — one 60-min lunch window per agent, assigned by you. IS agents get no choice — whatever you set here is the only time that shows when they request lunch. Saturday/Sunday can be set separately; leave as "same as weekday" to fall back to the weekday time.

Auto Lunch Approval — agents checked here skip the supervisor-approval wait on lunch requests (auto-approves after 30s, same as IS). Break/Restroom buttons and the lunch window duration are unaffected.

Dialpad Mapping — every Dialpad user seen in a real call so far, name/email pulled straight from Dialpad. Assign each to a Time Clock agent to power the Call column on the Dashboard and the Dialpad Reports tab.

Average Handle Time — per agent, over a date range. Only connected/answered calls count (missed calls are excluded).

Call Volume by Hour — answered calls per hour, broken down by agent, for a single day. Missed and ring-out calls are excluded.

Call Recordings — searchable index of recorded calls. Audio stays in Dialpad; Listen opens the call there, so you must be signed in to Dialpad.

Agent Access Log — every time someone clicks "Agent" on the role screen, even before logging in. A safety net for "I clicked Clock In but it didn't work" — proves whether they actually reached the portal.

Blocked Sites — sites the browser extension blocks while an agent is clocked in (not during break/lunch/restroom). Changes apply to agents within about a minute, no extension update needed.

Blocked Attempts

🔒 Restricted Access

Registered Agents

🔒 Restricted Access

Supervisor Accounts

Feedback — bug reports and recommendations from agents and supervisors

Audit Log

Alert Time

⚠ Danger Zone

Update Available

Send Feedback

Confirm

Confirm Action

Site Down

Desktop Only

Supervisor Login

Agent Portal

Events Log — every clock event and button press, including failed attempts, for dispute resolution ⇅ Newest First Refresh

Lunch Queue — max 5 agents on lunch at once Pending All Today Refresh

Pending Agents Refresh

Pending Supervisors

Per-Agent Time Limits — leave blank for no limit/alert on that category Refresh

Live Desk Presence — OS-level idle (Chrome/Edge; each agent enables once). Break/lunch never counts as idle. Refresh

Weekly Schedule — each agent's shift per day drives their lunch options. Same every week; edit when shifts change. Refresh

Agent Titles — assign each agent to NTC or IS Refresh

IS Lunch Times — one 60-min lunch window per agent, assigned by you. IS agents get no choice — whatever you set here is the only time that shows when they request lunch. Saturday/Sunday can be set separately; leave as "same as weekday" to fall back to the weekday time. Refresh

Auto Lunch Approval — agents checked here skip the supervisor-approval wait on lunch requests (auto-approves after 30s, same as IS). Break/Restroom buttons and the lunch window duration are unaffected. Refresh

Dialpad Mapping — every Dialpad user seen in a real call so far, name/email pulled straight from Dialpad. Assign each to a Time Clock agent to power the Call column on the Dashboard and the Dialpad Reports tab. Refresh

Average Handle Time — per agent, over a date range. Only connected/answered calls count (missed calls are excluded).

Call Volume by Hour — answered calls per hour, broken down by agent, for a single day. Missed and ring-out calls are excluded.

Call Recordings — searchable index of recorded calls. Audio stays in Dialpad; Listen opens the call there, so you must be signed in to Dialpad.

Agent Access Log — every time someone clicks "Agent" on the role screen, even before logging in. A safety net for "I clicked Clock In but it didn't work" — proves whether they actually reached the portal. Refresh

Blocked Sites — sites the browser extension blocks while an agent is clocked in (not during break/lunch/restroom). Changes apply to agents within about a minute, no extension update needed. Refresh

Blocked Attempts

🔒 Restricted Access

Registered Agents Refresh 🗑 Delete Selected

🔒 Restricted Access

Supervisor Accounts Refresh

Feedback — bug reports and recommendations from agents and supervisors Refresh

Audit Log Refresh

Alert Time

⚠ Danger Zone

Update Available

Send Feedback

Confirm

Confirm Action

Events Log — every clock event and button press, including failed attempts, for dispute resolution

Lunch Queue — max 5 agents on lunch at once

Pending Agents

Per-Agent Time Limits — leave blank for no limit/alert on that category

Live Desk Presence — OS-level idle (Chrome/Edge; each agent enables once). Break/lunch never counts as idle.

Weekly Schedule — each agent's shift per day drives their lunch options. Same every week; edit when shifts change.

Agent Titles — assign each agent to NTC or IS

IS Lunch Times — one 60-min lunch window per agent, assigned by you. IS agents get no choice — whatever you set here is the only time that shows when they request lunch. Saturday/Sunday can be set separately; leave as "same as weekday" to fall back to the weekday time.

Auto Lunch Approval — agents checked here skip the supervisor-approval wait on lunch requests (auto-approves after 30s, same as IS). Break/Restroom buttons and the lunch window duration are unaffected.

Dialpad Mapping — every Dialpad user seen in a real call so far, name/email pulled straight from Dialpad. Assign each to a Time Clock agent to power the Call column on the Dashboard and the Dialpad Reports tab.

Agent Access Log — every time someone clicks "Agent" on the role screen, even before logging in. A safety net for "I clicked Clock In but it didn't work" — proves whether they actually reached the portal.

Blocked Sites — sites the browser extension blocks while an agent is clocked in (not during break/lunch/restroom). Changes apply to agents within about a minute, no extension update needed.

Registered Agents

Supervisor Accounts

Feedback — bug reports and recommendations from agents and supervisors

Audit Log